American Airlines and Sabre hacked by China-linked hackers

It seems the same group of China-linked hackers that have been on a rampage of hacking major health insurers and have stolen United States military and intelligence agencies personnel records is at it again. According to Bloomberg on August 7, 2015, the hackers’ target this time was American Airlines  Reservations and Sabre Corporation. These attacks were part of the wave of attacks that occurred on Anthem Inc. and the US Government’s personnel office. Sabre Corp. has confirmed their systems were definitely breached while American Airlines is not so sure they were affected.

Sabre Corp. is a company which is responsible for processing reservations for hundreds of airlines and thousands of hotels. If their system was indeed attacked then hackers could have potentially made off with personal data and identification of hundreds of thousands of people who booked flights and hotel reservations through one of the companies Sabre does the processing for. This attack comes only one-week after a reported attack on the world’s second-largest airline, United Airlines.

In an email to Reuters, American Airlines confirmed that they do not believe their systems were attacked; however, their investigation is ongoing and they are working with outside specialists to assess the type of attack, IP addresses, and other details that will give them a better picture of whether or not they were a victim of the China-linked hackers. “American has worked with outside cyber security experts who checked digital signatures, IP addresses and the style of attack, and there’s no evidence to suggest a breach similar to that experienced by the U.S. Office of Personnel Management,” said Casey Norton an American Airlines spokesperson in the email.

This latest attack has some American Airlines customers worried that their personal information and credit card data may be in jeopardy. Recently, Jeff Sherwood from the popular blog Money Buys Dreams flew with American Airlines for an online business conference that was held in Las Vegas, Nevada. He says, “An attack where my personal and financial information was stolen just because I took a flight would be devastating to my family as well as to all of the families who were victims of the attack. I am confident that American Airlines will do all they can to keep our information safe and secure as the threat on cyber security becomes more apparent.”

While they are not totally out of the woods, customers such as Sherwood should not worry too much as they do not seem to be the center of focus for hackers. Instead, the China-linked hackers seem to be targeting government employees and military personnel so they can track their travel patterns and movements as a way to blackmail them for intelligence information. If this information falls into the wrong hands it could make the entire country vulnerable to an attack that could be devastating for US citizens.

American Airlines launches nonstop flight from Phoenix to London

PHOENIX — American Airlines launched its nonstop flight between Phoenix and London on Sunday.

Phoenix officials gathered at Phoenix Sky Harbor International Airport to welcome to first flight in from London’s Heathrow Airport.

“This is a really exciting day in Phoenix and in Arizona, because it’s the first time that American Airlines Reservations has ever flown a nonstop flight over the ocean,” Debbie Ostreicher, assistant aviation director at the Phoenix airport, told KTAR News 92.3 FM on Sunday.

“This flight came in from London’s Heathrow Airport today and landed in Phoenix and turned around and went back, nonstop, Phoenix to London.”

View image on Twitter
PHX Sky Harbor@PHXSkyHarbor

Today we welcome @AmericanAir’s first nonstop flight from London.

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The daily flight leaves London at 9:30 a.m. and arrives in Phoenix at 12:30 p.m., then leaves Phoenix at 3:10 p.m. and arrives in London at 9:25 a.m.

Ostreicher said high demand for travel between Phoenix and Europe led to the introduction of the flight.

She said the flight from London to Phoenix was full on Sunday and carried several Phoenix officials who were attending meetings in England.

Partners American Airlines and British Airways now offer a total of 14 flights to London per week out of the Phoenix airport.

“This is really exciting, not only for our community and for our state, but the entire region,” Ostreicher said.

American Airlines Prepares for a Big Summer in Charlotte

Airline adds more service to popular destinations; reopens Admirals Club in Terminal B

FORT WORTH, Texas — American Airlines Reservations is getting ready for a big summer in Charlotte with more flights, new destinations and a refreshed Admirals Club, which reopens today. The airline plans to operate more than 700 daily flights out of Charlotte Douglas International Airport (CLT) by the end of this year.

“With new gates opening at the end of this year, increases in frequencies on popular routes, new international service and a renovated Admirals Club, there’s so much to look forward to in Charlotte,” said Vasu Raja, Vice President of Network and Schedule Planning for American. “We’ll continue to be the best airline with the most choices in Charlotte for business and leisure customers.”

Increased service

CLT is on track to grow from an average of 664 daily flights today to more than 700 daily flights by the end of 2019. And part of that growth begins this summer as American adds more service to popular destinations, opening additional access to American’s vast network.

“This is an exciting time for our 11,500 Charlotte-based team members and our customers,” said Dec Lee, Vice President of Charlotte Hub Operations. “We are creating a world-class customer experience, providing access to more than 160 destinations in 23 countries.”

American is adding two new daily flights from Charlotte to Baltimore (BWI), two to Fort Lauderdale, Florida (FLL), one to Orlando, Florida (MCO), and one to Newark, New Jersey (EWR), providing more service on those routes than any other airline. From CLT, American operates 80 flights per day to Florida, 30 flights per day to the New York metro area and 25 flights per day to the Washington, D.C. area. Enhanced schedules will benefit local and connecting customers alike with convenient flight times throughout the day.

American also plans to increase service from CLT to Chicago O’Hare (ORD) for a total of up to 10 daily flights; Los Angeles (LAX) for up to eight daily flights; and New York (JFK) and EWR for up to 16 daily flights. The additional domestic flights are on aircraft equipped with high-speed Wi-Fi, and customers will be able to experience enhanced entertainment including complimentary access to Apple Music, which lets subscribers stream more than 50 million songs, playlists and music videos in flight.

The new flights will be available for sale March 4.

New and improved Admirals Club

Admirals Club members traveling through CLT can experience the newly renovated lounge in Concourse B when it reopens today after closing in July for renovations. It reopens with enhanced beverage offerings, including complimentary alcoholic beverages like select wines, beers and well liquors; a modern complimentary food bar; and more robust food options and premium alcohol available for purchase. The renovated lounge also features a Business Center with five semi-private workstations. The Admirals Club offers premium services to members, including personal assistance with reservations, seat selection, upgrades and boarding passes.

Customers can enjoy complimentary light bites, wine, beer and cocktails.

The newly renovated Admirals Club features an updated, modern design.

An Admirals Club lounge is a perfect place for customers to relax and recharge before their flight.

The renovated lounge features outlets at nearly every seat with both USB and AC power.

New destinations

As previously announced, American will operate its newest long-haul international service from CLT to Munich (MUC) beginning March 30. The daily, year-round service will be operated on an Airbus A330-200, featuring 20 lie-flat business class seats and 21 Premium Economy seats, which offer more space, enhanced amenities and elevated meals and drinks. CLT customers can also look forward to eight additional new routes in 2019, including flights to Erie, Pennsylvania (ERI), beginning in May, and Santo Domingo, Dominican Republic (SDQ), and Traverse City, Michigan (TVC), starting in June.

Charlotte is American’s second-largest hub and the sixth-busiest airport in the country based on aircraft movement. American is committed to making investments in the Charlotte community focusing on education, health, human services and military/veteran initiatives, and has donated more than $3.5 million to North Carolina nonprofit organizations since 2013. American is also the official airline of the Carolina Panthers.

About American Airlines Group
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld® alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index. Connect with americanairlinesreservations.org

American Airlines Makes Additional Changes to Service and Emotional Support Animal Policy

FORT WORTH, Texas — Today, American Airlines announced additional changes to its policies and procedures regarding service and emotional support animals. The goal of these changes is to protect customers who have a legitimate need as well as the team members who work every day to keep all customers safe. American previously made changes to these policies in May 2018, including placing restrictions on animal types and adding pre-clearance notification requirements. The new changes will be effective for travel on or after April 1.

Five things you should know

  1. American supports the rights of customers, from veterans to people with disabilities, with a legitimate need for a trained service or support animal. Unfortunately, untrained animals can lead to safety issues for team members, customers and working service and support animals onboard aircraft.
  2. American surveyed 10,400 team members and 18,000 customers about these issues and used their feedback to enact these new policies. The results of this survey, along with additional comments from the airline, were submitted to the U.S. Department of Transportation.
  3. Effective for travel on or after April 1, a traditional service animal may be a dog, a cat or, in some limited circumstances, a miniature horse. Emotional support animals are limited to either a dog or cat only; a customer may only bring one emotional support animal onboard aircraft.
  4. American will require a Veterinary Health Form, along with immunization details, for emotional support animals. Details regarding all of these updated changes and forms, as well as the advanced notice and pre-clearance policy, are available.
  5. Animals under four months of age will no longer be permitted to travel as service or support animals. Animals under this age usually have not received the necessary vaccinations that protect team members and customers.

About American Airlines Group
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld® alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index. Connect with American on americanairlinesreservations.org

American Airlines Is Considering Flying to Africa and India With New Dream-liners

American Airlines, lacking the global footprint of its top two U.S. competitors, may expand to India and Africa once a second batch of Boeing 787 orders starts arriving next year, an executive told Skift this week in an interview in Dallas.

“That’s the airplane that is going to take us eventually to India and into Africa, and into markets which are very different from the ones that we have been in historically, but ones we believe will be very profitable,” said Vasu Raja, the airline’s vice president for planning.

This is a shift in philosophy. American long has been robust in only two international regions — Europe and Latin America. While Delta Air Lines and United Airlines Reservations added new global strengths after recent mergers, American did not, as US Airways was predominantly a North American and transatlantic airline.

Post-merger, American Airlines Reservations has filled some gaps, adding transpacific flights to Hong Kong, Sydney, and Auckland. But for the most part, American has stuck with markets it knew better, adding routes in Europe and South America.

But with 47 new Boeing 787s set to arrive over several years beginning in 2020, in addition to 42 others from an earlier order, Raja said he is thinking bigger, asking whether American should return to India and enter Africa for the first time.

He stressed no route announcements are imminent and did not say from which hubs American might fly. And he said some of the earliest deliveries are expected to replace older aircraft on existing Europe routes from Philadelphia.

But over time, he said, American intends to be more of a global airline.

The future of American Airlines is to grow international,” he said. “It’s our job to figure out how we can go do that in a way that’s successful and profitable.

RETURN TO INDIA

American has been in India before, with a money-losing route from Chicago between 2005 and 2012.

The route, Raja said, did not work for several reasons. First, American used a Boeing 777-200, with too many seats. Second, American lacked a competitive onboard product. Third, the airline often operated at poor times, with customers unable to make connections in Delhi.

If it returned, Raja said, American could use smaller aircraft with better economics and a superior onboard product. It would also seek improved flight times, so customers could connect to other flights. American also probably would not fly from Chicago, instead using a domestic hub where it can facilitate better connections, such as Philadelphia.

Perhaps more importantly, American would have better data. In late 2010, American won anti-trust immunity with British Airways and Iberia Airlines, allowing the carriers to share both revenue and information about customers. In effect, American has been flying, virtually, to India since then, taking customers to London, while British Airways carries them onward to India. It knows the market better.

We’re able to de-risk and understand a market like India, Eastern Europe, places like that before we actually set metal into it,” he said. “Our startup curves are a lot smaller than what they used to be.

Still, new challenge exist. The last time American flew to India, U.S. airlines didn’t have to contend with massive completion from three Gulf airlines — Etihad Airways, Emirates, and Qatar Airways. The trio, accused by U.S. airlines of taking illegal government subsidies, make considerable revenue shuttling passengers between the United States and India.

U.S. carrier growth to India has drastically trailed that of most of the other nations on the globe at this point,” Raja said. “It absolutely does trouble us. But I’ll tell you, we hear it a lot from our biggest corporate accounts. … It’s something they continue to ask for. There’s definitely something there. We just need to figure out how we can make something like that work.

HIGH RISK

Routes to India and Africa may come with big rewards — airlines tend to make the most money when they “discover” a lucrative route with no competition —but they’re inherently risky. Over the years American has lost “oodles of money” on long-haul routes that seemed important but never worked as planners envisioned. That includes Chicago to Beijing and Shanghai, both recently cut by American.

With so many of the Chicago routes we added and cut over the years, we added something but didn’t build the apparatus to ensure its success,” Raja said. “The airplanes were there and the capital was committed, but the airline itself wasn’t organized about how you go about and make it successful. When you do market entry into India or to Africa, that requires a level of internal coordination and long-range commitment to go make that work.

By contrast, when American expands in Europe and South America, it knows it has the infrastructure to make money quickly.

In South America, American has a known brand, allowing it to sell tickets not just to U.S. residents, but also to the local community.

We’ll add a route like Miami to Cordoba (Argentina), or Miami-Pereira (Colombia) without very much hesitation at all,” he said. “In Latin America, the apparatus is built, and ours is probably the apparatus to beat. But that doesn’t exist for us in a place like Africa. We’ve never been there. Or a place like India. We’ve been there and quit.

Nonetheless, American may have more opportunity in India and Africa than in Asia, where the airline is tiny compared to Delta and United. Both competitors have built powerful franchises in Asia going back decades (Delta inherited its from Northwest Airlines), and American is so far behind it may never catch up. For example, American is the only one of three not in Singapore, a prime business market.

U.S. airlines, though, are small in India and Africa. For now, United is the only major U.S. carrier in India, flying from Newark to Delhi and Mumbai. Delta has said it will return this year to Mumbai after four years out of the Indian market, but has not said from where it will fly.

Delta is the only U.S. airline in Africa, with flights to four cities. United ended its last route, to Lagos, in 2016.

Sources - https://tinyurl.com/y6byb78l

American Airlines Permits Nut Allergic Passengers to Board Early

For the safety of its valuable customers, American Airlines has recently declared that it would permit its passengers who are suffering from nut allergy to board early in order to prevent exposure to allergens. The airline is taking immense initiative and is wiping the seats for allergic flyers so that they do not come into contact with any sort of residue left behind by the last traveler.

American Airlines tickets commented in a statement, ‘Flyers with the nut allergy can inform at the gate so that the crew can wipe the seats and other surfaces before their arrival. It has already been stated that the carrier does not serve nuts, however, it cannot promise that other passengers don’t bring their own snacks on flights.’

The new policy will come into effect from 12th December soon when the carrier will update its manuals. This change can save the life of approximately 15 million travelers who suffer from this life-threatening allergy.

Michelle Mohr, a spokesperson of the airline commented, ‘Commencing from 12th December onwards, flyers with nut allergy can take up the benefit of boarding the flights early. They can even request at the gate prior so that the seats can be wiped early. Although the airline does not serve nuts on flights, they cannot ask their passengers to bring nuts onboard.’

American Airlines has joined hands with Delta Airlines, Southwest Airlines as well as Alaska Airlines as they too allow nut allergic travelers to board early.

The Most Popular Winter Season Flight Destinations American Airlines

The Winter season is quickly approaching and you need to get prepped as soon as possible. Check out this list of best destinations for Winter 2018/2019. We’ve got destinations within cities like New York, Los Angeles, London, and Bangkok. But, if you want to get the list of popular destinations within other cities like Paris, Berlin, or others, just contact us on American Airlines Reservations or call on this phone number  1-833-603-5959

From New York (NYC)

IATA City Average price
MOW Moscow $ 502
LAX Los Angeles $ 274
MIA Miami $ 202
PAR Paris $ 365
LAS Las Vegas $ 270
SFO San Francisco $ 280
CHI Chicago $ 174
STI Santiago $ 434
ORL Orlando $ 187
CUN Cancun $ 327
SDQ Santo Domingo $ 457
BKK Bangkok $ 782
ATL Atlanta $ 234
BOM Mumbai $ 1036
YTO Toronto $ 138
LON London $ 471
LOS Lagos $ 1062
TYO Tokyo $ 978
LED Saint-Petersburg $ 600
TPA Tampa $ 272

From Los Angeles (LAX)

IATA City Average price
MOW Moscow $ 599
LAS Las Vegas $ 102
MNL Manila $ 721
NYC New York $ 345
SGN Ho Chi Minh City $ 547
BKK Bangkok $ 541
SFO San Francisco $ 173
HNL Honolulu $ 410
WAS Washington, D.C. $ 357
SEL Seoul $ 729
CUN Cancun $ 322
SHA Shanghai $ 1047
MIA Miami $ 224
MSY New Orleans $ 251
CHI Chicago $ 350
PAR Paris $ 250
SYD Sydney $ 814
PDX Portland $ 169
SEA Seattle $ 165
LON London $ 501

From London (LON)

IATA City Average price
MOW Moscow $ 266
LED Saint-Petersburg $ 105
NYC New York $ 516
IST Istanbul $ 215
KIV Chisinau $ 306
BKK Bangkok $ 1269
LIS Lisbon $ 174
IEV Kiev $ 106
VIE Vienna $ 200
BCM Bacau $ 297
MAD Madrid $ 159
OVB Novosibirsk $ 184
MSQ Minsk $ 525
LCA Larnaca $ 146
REK Reykjavik $ 113
BUD Budapest $ 108
BUH Bucharest $ 140
TLV Tel Aviv $ 238
TIA Tirana $ 291
KZN Kazan $ 212

From Bangkok (BKK)

IATA City Average price
HKT Phuket $ 47
KBV Krabi $ 51
USM Koh Samui $ 239
CNX Chiang Mai $ 60
MOW Moscow $ 324
URT Surat Thani $ 52
KUL Kuala Lumpur $ 97
SIN Singapore $ 184
REP Siem Reap $ 112
DPS Denpasar $ 224
SGN Ho Chi Minh City $ 88
CEI Chiang Rai $ 49
RGN Yangon $ 82
TPE Taipei $ 205
TYO Tokyo $ 356
LED Saint-Petersburg $ 382
PQC Phu Quoc $ 264
HDY Hat Yai $ 41
SEL Seoul $ 364
HKG Honk Kong $ 213

American Airlines has Introduced a New Meal Service for Business Class Travelers

American Airlines has presently declared a new meal service for its Europe business class travelers flying on the Embraer aircraft. The newly introduced dining concept features top-quality meals and essentially prepared to be both varied and substantial. Referred to be CityHopper services, the new service would reflect matchless quality.

Considered to be termed as ‘Europe Business Class Box’, the meal service is divided into two, depending upon your American Airlines flying schedule. In midday flights, the carrier would provide a breakfast box full of fresh fruits as well as cold cuts comprising meat with a hot roll and cheese. During other times of the day, the airline would serve a meal box including salads as well as various side dishes consisting an apple pie slice. The new meal service would feature vivid individual elements, thereby permitting the flyers to customize their meal as per their taste and preference.

Furthermore, the airline has planned to provide a service of ‘dine on demand’ for long-haul flights. This would enable the passengers to decide the timing of the delivery of the meal box. This service is available on Valencia, Split, Ibiza, Cagliari, Porto and Helsinki. In addition, they would also receive a Dutch Kroket snack or feta and spinach pastry.

It has been stated that local suppliers would be used for the service and further, the airline also revealed that the meal boxes can be recycled. The boxes have been modernized and contain ample of space for a drink and fits perfectly on the trays.

Make the Worth Out of Your 24 Hours Business Trip to Singapore

Considered to be Asia’s hit-list destination, Singapore is climbing the charts amongst many business entrepreneurs. A hub of biggest industries, it’s essentially an inevitable stop and a meeting point for most corporate visitors. Are you here in this tiny island city for just 24 hours on your clock? Thinking how to get a taste of the lion city in just a day. Singapore might appear small; however, it packs incredible things to see and enjoy. A potpourri of architecture, culture, food and religion, Singapore’s top sights can be witnessed with just a day to play with.

If you go with American Airlines Reservations Here’s a planned itinerary to ensure you get the most out of this matchless country in just 24 hours:

An Adventure Morning Trip to the City’s Chinatown Market

How about starting your day with an adventurous trip to the Chinatown market? Well, it’s something out of the ordinary. At the lively Chinatown market, you would be jaw dropped to hear the jarring sounds of restaurant chefs and home cooks wrangling for their fresh produce. The seafood, vegetables and fruits appear colorful to eyes and they look truly exotic. Enjoy a traditional Singaporean breakfast at Singapore’s revered destination namely Nanyang Old Coffee. A breakfast of kaya toast, two runny eggs as well as a caramel coffee cup will surely make your day. Add a dash of soy sauce and a pinch of pepper to the eggs and you are all set to enjoy the taste of Singaporean goodness.

While here, delve into the colorful history by visiting the Chinatown Heritage Center. The beautifully adorned Hindu Sri Mariamman Temple, Buddha Tooth Relic Temple as well as the Jamae Mosque all painted in mint green are referred to be area’s showstopper.

Mingle with Locals in the Afternoon

When hunger strikes your nerves in the afternoon, head towards Maxwell Food Centre and enjoy a lip-smacking meal. Don’t forget to save your seat before you order your food. Don’t hesitate to share a table as it offers you the chance to interact with the locals here. After you get refilled with a delightful breakfast, catch sights of the fascinating Colonial District and discover the best museums of the country comprising Peranakan Museum, National Museum of Singapore and Asian Civilizations Museum.

Spend the Evening at the Chic Rooftop Bars

After a tiring day full of new discovery, it’s time to grab a seat and enjoy a relaxing evening at a lively rooftop bar in Singapore. For a spectacular terrace view, the chic CÉ LA VI lying atop the Marina Bay Sands Hotel is the worthiest destination. Furthermore, Smoke and Mirrors, as well as Lantern, fits the bill to let you enjoy sophisticated views of the Marina Bay Sands.

In a nutshell, the city has abundant to offer to its tourists, even if they lack time. So, head to this delightful land and get a knockout view of the lion city in just a day.

Aer Lingus has Declared to Facilitate Transatlantic Economy Class Guests

Aer Lingus has declared that it would facilitate its Smart Fare Transatlantic economy class passengers with 20 MB of free Wi-Fi when its first Airbus A321LR jets will take its delivery in 2019. At present, free Wi-Fi is only enjoyed by passengers flying in business class on the Airbus A330. In addition, the airline has also provided the facility of offering complimentary refreshments for economy flyers.

Stephen Kavanagh, the CEO of the carrier confirmed the news. He also spoke about the surging transatlantic network of the airline. Currently, Aer Lingus launched new routes to Montreal and Minneapolis, thereby serving fifteen North American destinations. In addition, the carrier is also planning to reinforce new uniforms and livery in the early quarter of 2019, next year. The alterations are aspects of brand refreshment.

Stephen Kavanagh commented, ‘We would offer our transatlantic Economy guests with complimentary beer and wine along with sumptuous meal service. We are also providing 20MB complimentary Wi-Fi service free of cost to all our valuable Smart Fare transatlantic economy travelers to enable them to enjoy free social messaging.’ He also stated, ‘Aer Lingus would also reveal a new identity in the month of January. Ideally, reflecting in a modern appearance, the airline would soon fulfil its ambition of becoming the foremost airline across North Atlantic and also you can book American airlines reservations flights tickets with best offers & deals